CRM Archives - Marketing Tech News

itsu picks TMW Unlimited as new CRM agency

Duncan MacRae — Thu, 16 Nov 2023 08:46:25 +0000

itsu has appointed TMW Unlimited, part of UNLIMITED, as its new CRM partner – the first time the brand has appointed an external CRM creative agency. The company, which sells Asian-inspired, healthy food, recently reported record monthly revenues, 73% growth in year-on-year restaurant sales and a record number of restaurant openings. TMW Unlimited will begin... Read more »

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1 in 3 customer service agents may quit soon

Duncan MacRae — Wed, 01 Nov 2023 09:53:54 +0000

Two-thirds of customer service agents report that their job is as difficult or more difficult than it was a year ago. More than one in four agents say they are unhappy in their roles, and one in three is considering quitting in the next year. This is according to research carried out by the Call... Read more »

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Digital marketing skills show positive growth but sector demands outpace professional development

Duncan MacRae — Tue, 24 Oct 2023 14:09:58 +0000

Core digital skills marketers rely on have improved but that the growing demands of new and evolving technologies are contributing to a skills gap across the majority of industries. This is according to research published by the training body Target Internet, in association with the Chartered Institute of Marketing (CIM). This year’s report analyses data... Read more »

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HubSpot CRM introduces AI-powered tools to boost productivity

Duncan MacRae — Wed, 08 Mar 2023 09:33:26 +0000

HubSpot, the customer relationship management (CRM) platform for scaling companies, today announced the launch of two new tools powered by artificial intelligence (AI) – content assistant and ChatSpot.ai – to help its customers save time while creating better connections with their audiences. The introduction of content assistant and ChatSpot.ai builds on HubSpot’s earlier investments in AI including conversation intelligence,... Read more »

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ClickUp and HubSpot form strategic partnership

Duncan MacRae — Mon, 21 Nov 2022 11:33:05 +0000

ClickUp, a productivity platform that brings work together in one place, and HubSpot, a customer relationship management (CRM) platform for scaling companies, have teamed up to help customers create more efficient workflows and better collaborate across teams. By bringing together ClickUp’s and HubSpot’s powerful capabilities, stakeholders throughout the customer lifecycle benefit from increased productivity and... Read more »

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Outsystems enables Sodexo Engage to better deliver customer rewards

Duncan MacRae — Mon, 22 Aug 2022 08:23:35 +0000

OutSystems, a specialist in high-performance application development, has revealed that Sodexo Engage has deployed its platform to deliver a robust and secure, fully managed service for its public sector customers, in just 12 weeks. The future-proof platform allows public sector customers of Sodexo Engage to offer both eVouchers and Bulk Voucher Cheques to their employees via desktop... Read more »

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monday.com launches monday sales CRM

Duncan MacRae — Wed, 03 Aug 2022 09:55:33 +0000

monday.com, a work operating system (Work OS) where organisations of any size can create the tools and processes they need to manage every aspect of their work, has introduced monday sales CRM. The solution is described as a fast, intuitive and fully customisable customer relationship management (CRM) system built to unify all customer processes under... Read more »

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How Cortech Developments improved customer journeys by taking its CRM to the cloud

Duncan MacRae — Wed, 08 Dec 2021 19:53:00 +0000

Established in 1992, Cortech Developments is a privately owned, premier provider of software integration solutions for smarter building, fire, and security systems. The company offers software development and management systems across the globe, working with building owners, consultants, integrators, and manufacturers to maximise safety and efficiency. The problem: Cortech Developments has been integrating systems for... Read more »

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It’s time we finally let marketing, sales and service work together

James Frampton — Thu, 24 Jun 2021 08:59:00 +0000

It’s time we address the elephant in the room and finally let marketing, sales, and service work together. The industry has been talking about customer experience (CX) for over three decades, yet, and I’m sorry to report this, most of these teams are still working in silos, failing to share customer data in insights with... Read more »

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Digital marketers among most in demand freelancers

Duncan MacRae — Tue, 01 Jun 2021 02:51:00 +0000

Technology, digital marketing and design workers have been the freelancers most in demand in the past 12 months. This is according to a study by online jobs marketplace PeoplePerHour, which analysed data from 15,000 freelancers in the timeframe. Results showed that the most in demand freelancing jobs are in technology, digital marketing, and design with an... Read more »

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