How Leicester City Council improved its online experience with website monitoring

A puddle in a street in Leicester.

Leicester City Council is a unitary authority responsible for local government in the city of Leicester, England. It consists of 54 councillors, representing 22 wards in the city, overseen by a directly elected mayor. It is currently controlled by the Labour Party and has been led by Mayor Sir Peter Soulsby since his election on May 6, 2011.

As a unitary authority, the council is responsible for running nearly all local services in Leicester with the exception of the...